FAQ
Plumbing Questions, Answered
Honest answers from a locally owned, licensed Oahu plumbing team. Don’t see your question? Call us.
Residential
What residential plumbing services do you offer?
We provide a full range of residential plumbing services, including repairs, replacements, installations and routine maintenance. From leaks and clogs to water heaters and fixtures, our team is equipped to handle everyday plumbing needs. See home plumbing.
Do you offer emergency plumbing services?
Plumbing issues don’t always happen during business hours. If you’re dealing with an urgent issue like a burst pipe, major leak, or loss of water, contact us right away and we’ll do our best to respond quickly.
How quickly can you come out for a service call?
Response times vary based on demand and urgency, but we prioritize clear communication and fast scheduling. Once you contact us, we’ll let you know the soonest available window and keep you informed every step of the way.
Do you provide estimates before starting work?
Yes. We believe in transparency. Whenever possible, we’ll explain the issue, walk through your options, and provide clear pricing before work begins.
Are your plumbers licensed and insured?
Yes. Pueo Plumbing is fully licensed (Hawai‘i contractor license C-35709), bonded and insured. Our team is trained to meet local and state requirements.
What areas do you serve?
All of Oʻahu, including Honolulu, Kailua and Kaneohe, and Kapolei and West Oʻahu, plus Maui. If you’re unsure whether you’re within our service area, just reach out and we’ll confirm.
How do I schedule residential service?
Call us at (808) 593-7836, request service online, or email dispatch@pueoplumbing.com. Our team will guide you through the next steps.
Drains and pipe lining
My drain keeps clogging. Why?
Recurring clogs usually mean a deeper issue: buildup, roots, or a partial main-line blockage. We use a camera inspection to find the real cause. See drain services.
How long does a trenchless repair take?
Most residential jobs are completed in one to three days. The exact timeline depends on the length and condition of the pipe.
How long does a trenchless pipe last?
The liner manufacturer rates the cured liner for a projected lifespan of 50 years or more, and the work is backed by our workmanship guarantee and the manufacturer’s warranty on the liner system. See trenchless pipe lining.
Will my yard be untouched?
Almost always, yes. We typically only need one small access point. Landscaping, walkways and hardscape stay intact.
Commercial
What types of commercial properties do you work with?
Offices, retail spaces, restaurants, property managers and multi-unit buildings. See commercial plumbing.
Do you offer ongoing maintenance for commercial properties?
Yes. In addition to repairs and installations, we offer preventative maintenance and ongoing service support to help reduce downtime and unexpected issues.
How do you minimize disruption to our business operations?
We plan carefully, communicate clearly, and work around your operating hours whenever possible.
Do you provide documentation and reporting for commercial work?
Yes. We can provide service records, invoices and documentation as needed for internal reporting, compliance or property management requirements.